Had to return the Nest 3 Camera Outdoor bundle

[Tallen05]

Purchased the Nest 3 Camera Outdoor bundle and upon trying to setup the cameras, I kept getting the error "There was a problem communicating with Google. Please try again". I tried different phones and no luck.  Spent an hour with support and they stated this was a common problem but had no solution.  They escalated to tier two support and no one called me back.  Unfortunately I had to return the devices because Google did not resolve the issue.  Seems like Google products are going downhill and they are too big to support their own bugs.  Very unfortunate.

[kjsteph]

I purchased the Nest 2 Camera (Battery) Bundle and kept getting the "Something went wrong we couldn't connect to that network". Went through all of the suggested trouble shooting with no luck.  Then called support and we tried another couple things and finally they had me send in the cameras for replacement.  Needing the cameras now, I went out and bought two more.  Starting the setup went much faster to the point I got the message "Testing connection, finishing up"  then "There was a problem communicating with Google".  When I tried again I got the network error.  I have two homes and a total of 6 wired cameras set up, a doorbell and a thermostat and have not had these problems before.  There are so many requests for help for this problem.  Why can't we get it resolved?

[mdr2]

Returning them was the right thing to do.  I have been following this forum for about 4 years now.  And there are about 6 problems that people have been reporting forever (including difficulty connecting or re-connecting to WIFI) and Google has done nothing to fix these issues or make the system easier to use.  Error message are vague and meaningless.  Instead the go on to develop things that few people care about rather than just making their products work correctly as the basic level. 

Sorry Google.  This is just my opinion.

[GabrielaG]

Hi @Tallen05,

Thanks for reaching out to the Google Nest community. I'm sorry to hear that you keep getting an error message setting up your three Nest Outdoor Cameras. No need to worry; I'm happy to assist you.

I appreciate your effort in performing troubleshooting steps with the Google Support Team. To help further, I need a little more information. Could you please answer the following questions?

• Did you try to perform a factory reset on all your Nest Cameras?
• What app are you using to set up your Nest Cameras?
• Did you try to connect your Nest Cameras to a hotspot?
• Did you try to restart your router?

Any additional details you can provide will be helpful.

Best regards,

Gabriela

[Tallen05]

The fact that you're asking me if I performed a factory reset on brand new devices is just telling.  I already returned the devices and went with Eufy instead.   After spending $450 on devices, I don't expect to spend another 2 to 3 hours of my time getting them to work and shooting in the dark every time someone gives me a troubleshooting step.