Google home app on iPhone raises volume when viewing video feed and cannot mute completely

[Domiann]

As indicated, when I open the google home app on iPhone and I select a video feed, the app raises my volume to the maximum. I can lower it but it will not completely mute so there is also sounds coming through the speakers. I need a solution so that the sound doesn’t raise to full volume and the sound can be muted when viewing the video. It drives me nuts that this is an issue. 

[Derickf]

Hi @Domiann,

Thank you for reaching out to the community. I'm sorry to hear that you are having issues with the volume raise when you are watching videos; I'll be more than happy to help you to solve this issue.

Before we start, I have some questions:

• What troubleshooting steps have you taken to solve this issue?
• What is the model of the device you are having issues with?
• Are all devices and the Google Home app updated? 

I’ll be waiting for your reply.

Regards,

Derick.

[Domiann]

Hi, 

I have uninstalled and reinstalled the app.

I have the nest indoor and outdoor cameras hardwired. The second generation and first generation under the same app.

Yes everything is updated.

[Derickf]

Hi there!

Thanks for your reply. Here are some steps you can follow to solve the issue with your Google Home app:

• on your mobile device:

1. Open the Home app.
2. Tap and hold your device's tile.
3. Tap More.
4. Tap Settings.
5. Select Audio.
6. Drag the camera volume slider to decrease or increase the volume of your camera. 

In the meantime, you can take a look at the following article: Change Nest camera and doorbell audio settings.

I’ll be waiting for your reply.

Best regards,

Derick.

[Domiann]

Hi Derick. That did not work. When I enter the video feed on a camera the volume increases to 100% even if i have the audio slider down all the way. I make sure the volume on my phone is down as well too. It is something in the software of the app.

[Derickf]

Hi there!

Thanks for your reply. We can try something different. Please follow the steps below and add the Nest Camera to your favorites and try to see the video feed from favorites:

• Tap on the Favorites tab.

1. If there are no favorites, select + Add favorites.
2. If favorites were previously added, scroll and tap Edit.

• Check the boxes next to each device, action, or automation the customer would like to add to Favorites.
• Tap Save.

I’ll be waiting for your reply.

Best regards,

Derick.

[Domiann]

Hi,

Everything is already in favorites on the main page. That is where the I am selecting the camera feeds that causes the volume to go up

[Derickf]

Hey there!

Thank you for your reply. We can try managing the microphone sensitivity; please follow the steps below: 

In the Home app: 

• Tap Favorites or Devices.
• Touch and hold your device's tile > Settings > Audio and use the slider to adjust the volume.
• You can also turn the microphone on or off and switch audio recording.

In the Nest app:

• Tap Camera > Settings > Microphone and turn the microphone on or off, or adjust the sensitivity.

Let me know how it goes.

Best regards,

Derick.

[Domiann]

Hi Derick 

These both did not work. I believe it has to be a software update that stops this from happening. I have seen multiple other threads where people have the same problem and nothing is being done about it. 

[Derickf]

Hi there!

I’m sorry to hear about the inconvenience you are having with the Google Home app. Could you please help me to report this issue with the following feedback form? Your feedback is invaluable to us and helps us identify areas for improvement. There you can put your suggestions and share your experience.

Regards,

Derick.

[Domiann]

Is the feedback form going to do anything? I need a solution. I will give feedback after I have a fix.

[Derickf]

Hi there!

Thanks for your reply. I can understand that you are not satisfied with the suggestion to fill out the feedback form, but this feedback form is the best way to address the problem to the correct department so we can get an update that will fix this issue.

I’ll be waiting for your reply.

Best regards,

Derick.

[Domiann]

Ok I submitted it