Google home app won’t link with migrates nest account

[cbasadre]

Does anyone know how to get the Google home app to link to the nest accounts? I migrated my nest account to Google, but the Google home app only gives me the option to link with my nest sign in, which doesn’t work because I migrated to google! I’m signed into google home using the email I migrated the nest account to, but my two cameras and two thermostats still won’t show up in the Google home app, and when I tried to remove them from the nest app, and set them up on the Google home app, it sends me back to the nest app to set up there!!!!! This is insane. There seems to be no way to have my old nest products in the Google home app, even though I migrated to account, so my new cameras are on Google home, and old cameras are on the nest app. Makes no sense. 

[MplsCustomer]

@cbasadre 

When we migrated from a Nest Account to a Google Account a couple of years ago, our cameras and doorbells automatically appeared in the Google Home app, although settings and notifications are still managed in the Google Nest app. You cannot add your older devices directly to the Google Home app.

Here's a Google Nest Help page on troubleshooting migration issues:

https://support.google.com/googlenest/answer/9297676?hl=en#troubleshoot-migration

[EmptyNester]

If you are still having trouble you might try and speak with a Google Nest Tech on the phone.  Here is the link to open a support ticket and once you fill in all the info there should be a button to speak with a live person.  I believe they are there 24/7.    

https://support.google.com/googlenest/gethelp

[aatienza]

Hey there,

cbasadre, were you able to contact our phone support team about this? Let us know if you need more help by replying to this thread.
 

I appreciate the help, MplsCustomer and EmptyNester.

Thanks,
Archie

[aatienza]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie