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Can't rotate Nest IQ image

drcheetham
Community Member

I had a Nest IQ Camera mounted outside that quit working. I am replacing it with a Nest IQ Cam I had inside. I was able to rotate the image on the IQ camera I had in the location previously, but can't rotate the image on the IQ cam I am replacing it with. Any suggestions? I have power and the mount in the current location. I do not want to move it.

11 REPLIES 11

MplsCustomer
Bronze
Bronze

@drcheetham

Are you saying that in Settings for your camera in the Google Nest app, there is no "Rotate image" option, or is it just not working?

https://support.google.com/googlenest/answer/9219187?hl=en

There is no rotate image option. I was able to rotate the image from my nest IQ before, but now I can't find any way to do it. I have power and a mounting that is useless unless I can rotate the image. It is now upside down. The link you provided says you can't rotate the image on a nest IQ. Did they remove this option from the Nest app?

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — did you get a chance to try the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if there’s anything else.

 

I appreciate the help, MplsCustomer.

 

Thanks,

JT

@janthadeus 

I didn't have any "suggested steps" for @drcheetham . I discovered that, since @drcheetham  first purchased their camera, Google Nest removed the ability to rotate the image for IQ cameras.

Hey there,

 

MplsCustomer, understood — thanks for confirming that.

 

drcheetham, how's it going? Still need our help?

 

Regards,

JT

drcheetham
Community Member

There is no rotate image option. I was able to rotate the image from my nest IQ before, but now I can't find any way to do it. I have power and a mounting that is useless unless I can rotate the image. It is now upside down.

@drcheetham

Sorry; I missed that disclaimer. It looks like they may have removed the option for the IQ camera for some reason, if yours is already rotated. Strange.

I suppose you could resort to removing the camera from the Google Nest app and doing a factory reset, and hope it reinstalls without any problems.

Ok. 

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hello drcheetham,

 

Checking back in — how's it going? Still need our help?

 

Best regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT