Nest Doorbell died 1 year after I got it

[Skyyl]

My doorbell died randomly at midnight for no reason and I went through all the trouble shooting steps and they said tough **bleep** the warranty was up 1 week ago. I have seen a lot of posts about them dying shortly after their warranty period and was wondering if this is a class action lawsuit?

[janthadeus]

Hi Skyyl,

I'm sorry for the delay. Thanks for trying to isolate the issue with your doorbell. Let’s sort this out —  a few questions: what’s the voltage of your transformer? How’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?

Here are some troubleshooting steps you can try:
 

1. Ensure the wires are connected securely into the doorbell.
2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. They may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro. 
 

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT