Google home would connect with partner’s phone when away from home but not mine

[Bonito]

We have a Nest doorbell, and Yale Nest Lock. When my partner and I are both away from home, only his connection would work. I was originally setup as the home manager, but he would still get connection but not with my phone. 

We created a new email that we would both use for Google Home but mine would still not connect. Not sure what else to try since his is working properly. 

He has an Iphone 11 and I have Iphone 15. Not sure if that helps or if my phone has some restrictions blocking connection to our Google Home when we are both away.

Any recommendation would help!

[ByronP]

Hi Bonito,

Thank you for posting here in the community. I'm sorry that you are not able to receive notification; however, your partner does. I understand how frustrating this can be, especially if you already try different options but it still doesn't work. Let's work together to find a solution.

For your concern, I just want to confirm some information for further assistance:

• Did you receive any notifications in the past?
• Were there any changes to the Wi-Fi network?
• Do you use email or push notifications?
• Has the Nest Doorbell been moved recently?
• Are there any Activity Zones set up for the Nest Doorbell?

Please keep me posted. I'll look forward to your response.

Regards,

Byron