Google nest Aware history being deleted after 3 hours

[scottweston052]

Hello 

i have a google nest outdoor and i had a free trial for the Aware and it worked great, history was stored, i didnt realise the aware had expired and the history went back to 3 hours. 

i went to my google home app and applied for aware and it has given me 30 day trial which is great and i will subscribe once this is complete but at the moment the history is still deleting after 3 hours. please help as 3 hours is no good for activity over night 

Regards, 

[MplsCustomer]

@scottweston052 

I don't know how you were able to get a second 30-day free Nest Aware trial subscription after your first 30-day free trial subscription ended.

Nest Aware subscriptions apply to all of the cameras and doorbells in the same Google Nest "home/structure". You can check which subscription you have for your Google Nest "home/structure" by going to Settings | Nest Aware in the Google Home app.

You can also check it by going here: https://store.google.com/subscriptions?hl=en-US

[aatienza]

Hey scottweston052,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[EmersonB]

Hello everyone,

@scottweston052, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and Archie.

Regards,
Emerson

[EmersonB]

Hi scottweston052,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Best,
Emerson