Google nest Hello camera 1st gen lens cover

[Bobby76]

Hi

Our Lens cover for camera has fallen off and broken, which is now causing an unclear picture.  Is there an option to get a replacement lens. 

I purchased the bell in December 31, 2020

Regards

Brian 

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. I'm afraid, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Bobby76]

Hi,  Is there any option on where the piece can be sourced ? 

[Brad]

@Bobby76

You can try to see if any local Google stores have the available parts, or looking online for one. It would be better to replace the device, but as this is the first generation of Google/Nest doorbells, I would suggest checking online. There may be a better option for you online.

Best regards,

Brad

[janthadeus]

Hi there,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for the help here, Brad.

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT