Hi everyone,
@Nateking6, thanks for reaching out here in the Community. To confirm, what is the light status when you charge it? Try performing a simple restart. In case there are no changes after the restart, you may try resetting it to the factory default. Remember that after the reset, all of your recorded videos will be removed as well.
To reset:
1.Locate the reset pinhole on the back of the doorbell.
Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2.Insert and hold the pin (you can use an unfolded paper clip or a thumbtack):
- At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3.Release the button. Your Nest Doorbell will restore to its factory settings.
4.After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
5.To remove it from the app, open the app, then tap Settings> Remove device> Confirm.
Looking forward to your response.
Regards,
Emerson
