Not able to view recordings

[todd0379]

Not able to watch recorded videos

[Sarcigon]

I have the same issues with the nest doorbell wired 2nd gen.
I see the thumbnails on my history, but when trying to play i get a blank screen.

[EmersonB]

Hi everyone,

@todd0379 and Sarcigon, thanks for reaching out here in the Community. To confirm, what are the troubleshooting steps you've done so far? How far is your Nest Camera from your Wifi router? Were there any recent changes in your Wifi network? Were there any recent power outages when you tried checking your recording? In case you haven't done any, you may perform a simple restart to your Nest Camera and Wifi router. Let us know how it goes.

Regards,
Emerson 

[EmersonB]

Hello folks,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

[EmersonB]

Hey everybody,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson