12-05-2024 08:05 AM
I had my 3 Nest outdoor cameras installed and working with FIOS 300mg connection last year, changed to Astound , factory reset and reconfigured and worked again. Then I moved back to FIOS but with a 1 GB connection and new router and I was able to factory reset the cameras, go through configuration steps and complete installation. But the cameras appear offline. I have read other posts and tried disabling FIOS Self organizing network (SON) (https://www.googlenestcommunity.com/t5/Nest-Protect/Google-Nest-Devices-on-a-Verizon-FiOS-Network/m-... ) . But still having the same issue. Any other suggestions? Thanks,
12-10-2024 10:37 AM
Hi SDSD,
Thank you for posting in the community. I’m sorry that your 3 Nest Outdoor Cameras got offline after changing Wi-Fi settings and the router. I understand how frustrating this can be. I’m here to help.
Before I begin. I need to ask a few questions for further assistance:
Please keep me posted. I’ll look forward to your response.
Regards,
Byron
12-10-2024 11:24 AM
Hi Byron,
12-10-2024 12:43 PM
HI SDSD,
Thank you for posting.
I need to ask a few additional questions:
Keep me posted.
Regards,
Byron