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Google nest camera (wired) - wire broken

gmcg
Community Member

My puppy has chewed through the camera wire. Is it possible to replace this element of the camera or is it possible to get a replacement if still under warranty? 

I have tried filling out the support form already, however, have not heard back / had any confirmation that my request had been received. 

 

Thanks

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello gmcg,

I'm sorry to hear about what happened to the wire of your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 
Best,
Emerson

gmcg
Community Member

Thanks Ebedia. 

I've filled the form in. 

I've filled this in before though and not had any response. 

 

EmersonB
Community Specialist
Community Specialist

Hi gmcg,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Regards,
Emerson