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Google nest doorbell (battery)- Not working

Mltjones84
Community Member

Hello! 

I am having issues with my Google nest doorbell. No problem setting up—smooth sailing! Current issue is doorbell is not chiming inside the home on the mechanical chime doorbell. Follow the directions to a T. Mechanical chime does work on previous doorbell. When I go on the Google app to try to turn on indoor chime it is grayed out. 

is there an additional item I need to purchase to get it to chime in the home? Can I use my existing mechanical chime? Please help there’s a driving me mad.

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