Google nest doorbell battery lens broken

[Mgitta]

Hi Team,

Recently purchased google nest doorbell battery and mounted to front  wall, it was working fine for 2 weeks, later it fell off from the mount and lens is broken, really not happy with the design of the mounting bracket, very poor design. Will really appreciate if google can support in replacing the lens, not used more than a month

[MplsCustomer]

@Mgitta 

You can contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hey Mgitta,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Mgitta]

Hi Team,

They asked me to check with local vendor ie JB Hi-Fi, so JB Hi-Fi said they will reach google for replacement approval as it is physical damage.

Thanks,

MGitta

[EdmondB]

Hi there, 

That sounds like a plan. Please let us know if you are able to get a replacement from them and if you have any additional questions or concerns.

Thanks,
Edmond

[Mgitta]

Hi Team,

Thanks for your support all long, The device is replaced and all good now.

Thanks

[EdmondB]

Hi there, 

I’m glad that everything is working back on your Nest Doorbell Battery. Please feel free to open up a new thread if you need assistance.

Regards,
Edmond

[EmersonB]

Hey everyone, 

@Mgitta, It's us again. We wanted to make sure that everything is covered here. We would like to know if you have more questions or concerns? Let us know your update here.

I appreciate the help, MplsCustomer and Edmond.

Regards,

Emerson