Google nest doorbell can't communicate with Google?!?!?!?!?

[Bsqrd]

So I have been trying for weeks now to install a nest doorbell. Tried to install it, can't communicate with google. I tried looking at threads that have the same problem and the support staff doesn't reply for like a week, then closes the thread. So I thought that I would get the professional install. Guy gets here, same result. Says that it doesn't work because I have a pixel and they don't work to install google doorbells. WTF? So I find an old samsung, have him come out again, same result. I try creating a whole new home, use both the samsung and a pixel, same result. How can  a company suck so bad that their equipment can't communicate with their own equipment. So now I'm stuck with this POS doorbell that even their professional installers can't get to work and I'm rethinking what ecosytem I want to build my smart home in now.

[RenzJ]

Hi Bsqrd,

Thanks for posting here in the Google Nest Community. We're sorry for any trouble this may have caused you. Let's look deeper into this. Please answer the following:

1. What type of Nest Doorbell do you have?
2. Where did you purchase the Nest Doorbell?
3. What's the color of the LED light when you try to pair it?
4. What is the error message you're getting when you try to pair the devices?

I look forward to your response.

Best,

Renz

[Bsqrd]

I have a wired 2nd gen. Purchased from Google. Blue. Something like "can't connect to Google" or something, I don't remember the exact phrase.

[RenzJ]

Hello Bsqrd,

Thanks for the update. Sorry for the delay. Let’s reset the doorbell to factory reset and try to pair it again. Follow the steps below:

1. Locate the reset pin hole on the back of the doorbell.
   
   
   
   Tip: The reset pin on the Nest Doorbell 2nd gen (wired) is located above the QR code on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you'll hear a confirmation tone.
3. Release the button. Your doorbell will restore to its factory settings.

Once done, double-check the app and make sure that the device is not added to your app before trying to pair it again.

Keep us posted.

Best,

Renz

[Bsqrd]

I have a wired 2nd gen. Purchased from Google. Blue. Something like "can't connect to Google" or something, I don't remember the exact phrase.