Google nest doorbell missed an event

[Pili]

I had a suspicious package delivered today. I have nest aware subscription and the camera failed to alert us. No alert or recording. I have a recoerded event at 2.08 and that package is nowhere to be seen. Then at 2.50 another event where you can see the package.

[Juni]

Hi Pili,

Thanks for reaching out; let's see what's going on. A few questions: what Nest Doorbell are we working on? Is the issue happening with push notifications or both email and push? Do you receive push notifications on multiple devices? Also, is your mobile device connected to a network?

Try to connect the mobile device to another Wi-Fi or cellular network. Signing in to your account on another mobile device and triggering a notification to test might also help isolate this.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks,

Juni

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks for your help here, Juni!

Best,

JT