Could not connect android phone to Nest Doorbell 2nd Gen. The top blue light would show power was getting to the doorbell but the bottom blue circle would never turn on. While migrating my Google and Nest Accounts during the process to Get Started, I could not reset my password as my Nest email was not being accepted. Found out my original email is a GSuite Email Account so it can not be used to manage my Nest products in the Google Home App. I had to use an alternate email account and switch my Nest Thermostat over to that account. Now we have the camera working but the indoor chime is not activated.
This comes after a very frustrating endless loop of not having any technical support from Google. I live in western Canada and there is no phone number to call. Three NestPro at-home service providers failed to return my request for a home service 3-months after my requests. I paid $100.00 for an at-home service call with the only AV company that said they could successfully install the Nest product. They failed after a 1 hour attempt and cited the Nest Doorbell defective. We returned and got a new Nest Doorbell to try again and ran into the endless connectivity loop again.
My son has a USA phone and was able to access Google Support. After 2.5 hr Call, we were able to source the problem to the GSuite Email. Successful in getting the camera operating but now have to fix the indoor chime problem. Will try two of the fixes offered on these posts - to remove the white puck and/or buy a stronger transformer. Absolutely frustrating experience getting ANY technical support for western Canadians. Please re-install a phone number that works for Canadians!!!
