12-31-2022 01:49 PM
I just installed the wired doorbell. It works fine. But my router is clearly too far away for the live stream to not constantly buffer. Unfortunately I can’t move my router/modem. I also have the nest yale lock, which required the purchase of a nest connect. That is near my front door where this new doorbell is. Is there a way to connect the Nest Connect to the doorbell to extend the Wi-Fi range? This doorbell will not load to the Nest app, which I have learned is normal. TIA
01-04-2023 11:12 AM
Hi there,
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid the Nest Connect is only usable by the Yale Lock in your setup. I am afraid I cannot suggest anything else besides moving your router or connection closer to your doorbell.
Best regards,
Brad
01-07-2023 12:54 PM
Hi everyone,
@CaitlinMP I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
I appreciate the help, Brad.
Thanks,
Emerson
01-11-2023 09:45 AM
Hello CaitlinMP,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Regards,
Emerson