Google nest live stram doesn't work on Iphone using mobile network (4G,5G) but works fine using Wifi

[M7amadib]

Hi everyone,

I'm experiencing an issue with my Google Nest Cam (indoor, wired) where the live stream works perfectly when I'm connected to Wi-Fi (both at home and on other networks), but fails to load when I'm on mobile data (5G).

I've already tried the following troubleshooting steps:

• Verified that the app has mobile data permissions enabled.

• Disabled VPN and private DNS services.

• Tested different mobile networks and SIM cards.

• Updated the Google Home/Nest app and my device OS.

• Reduced video quality settings in the app.

• Cleared app cache and even reinstalled the app.

Despite all of this, the live stream remains unavailable on mobile data. I'm using iPhone 16 ISO 18.5 in The Netherlands

[gmelanymelissa]

Hi M7amadib,

Thanks for your post here in the community. I understand you're experiencing an issue with your Nest Cam (indoor, wired) where the live feed works correctly when connected to your Wi-Fi network, but fails to load when you're using your mobile network. I appreciate all the efforts you've made to resolve this inconvenience. Help is here!
Since the camera works as expected on your Wi-Fi network, this suggests the issue is related to your mobile network connection rather than the camera itself.
To ensure you receive the most effective assistance with this inquiry, we recommend reaching out to your mobile service provider directly. They'll be best equipped to help you troubleshoot your network settings and resolve the connectivity issue you're experiencing.
Let me know if you have any other questions.

Best regards,
Melany