Green LED random blinking

[DingleMonkey]

My doorbell battery drains very quickly even on the most conservative settings (one day).  Installed a power supply to keep it charging (verified all power requirements) and it's only marginally better (two days).  Green LED is on solid, but blinks about every 7-12 seconds.  I've been having this issue since day-one nearly a month ago.  Everything works fine; I get notifications, recognizes people and packages, etc.  Attempted to reset the doorbell and no improvement.  Any advice?

[EdmondB]

Hello DingleMonkey,

I’m sorry for the trouble this has caused you. Let me help you out. Just a few questions: After you reset your Nest Doorbell, what is the status of the LED light? Have you tried doing a factory reset on your Nest doorbell? Here is a link on how to restart or factory reset your Nest camera or doorbell.

I look forward to your response.

Best,

Edmond

[DingleMonkey]

I did the factory reset and still have the same problem.  

[EdmondB]

Hi there, 

We'd like to know more about this. Please fill out this form so we could investigate further.

Best,
Edmond

[DingleMonkey]

After the factory reset, I installed without the power and the battery lasted about a day.  I tried it again and installed with the power supply with nearly the same results.

[EdmondB]

Hello there, 

Thanks for the information, and I appreciate the steps that you took that will help us isolate the issue. Please fill out this form so that our support can help you further.

Best,
Edmond

[EdmondB]

Hey there , 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Best,
Edmond