HOW CAN I REDEM MY 200 CREDIT TO SWAP OLD CAMERAS

[AURORABESTSMILE]

HOW CAN I REDEM MY 200 CREDIT TO SWAP OLD CAMERAS

[EmptyNester]

Hello,  I'm going to escalate this to see if we can get you the answer.   You should be hearing from A google person here shortly

[EdmondB]

Hello AURORABESTSMILE, 

Thank you for reaching out to our Community. If you own a Nest Secure device, you can redeem the $200 credit by contacting our Google Store support team.

Alternatively, if you have an old Nest Dropcam, you can fill out this form to receive a 2nd Gen indoor Wired Nest Camera.

I appreciate the help, @EmptyNester. 

I look forward to your response.

Best, 
Edmond

[WVBubba]

I will also be submitting the above form for a dropcam pro replacement. Thank you,

[canosoup]

Google suck ever since they took over Nest. I have one of my Google nest cameras go bad 30 days after the warranty and Google won’t replace it! When this was nest, they would replace any broken camera because they valued their customer subscription.

Edmond didn’t even offer me this $200 discount! 
WYZE cameras are ¼ the price with better quality . one you can rotate 360°, the subscription is way cheaper. They also have a responsive support troubleshooting section. 

[EdmondB]

Hi folks, 

@WVBubba, thanks for filling out the form! Our support team will send you an email soon to help you out. If you have any more questions or concerns, please let us know.
@canosoup, the $200 credit is intended for individuals who own a Nest Secure device, as support for this device will be discontinued in April.

Best,
Edmond

[canosoup]

I have 5 of the old nest cameras that will expire. probably not gonna buy 5 Google cameras @ $170.00 only to have the warranty go bad. Small customer vs. Goliath 

[EdmondB]

Hey everyone, 

@WVBubba, we'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.

Cheers,
Edmond

[EdmondB]

Hi canosoup, 

If you have the old Nest Dropcam we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[EdmondB]

Hey there, 

Just wanted to follow up on that form you were filling out. Did you manage to finish it? If you have any questions or need any help, please let me know.

Cheers,
Edmond

[artlam]

Need help on replacement offer . Have 6 cam & on nestaware for 5 years and ongoing 

[EmptyNester]

Hello,  I'm an end user like you.  I believe if you have an old Nest Dropcam, you can fill out this form to receive a 2nd Gen indoor Wired Nest Camera.

[WVBubba]

Yes I was. Thank You.

[EdmondB]

Hi WVBubba, 

It looks like one of our support team members already sent you an email about this. If you need more help, just reply to that email and we'll keep the conversation going there.

Best,
Edmond

[EdmondB]

Hi artlam, 

Just wanted to check in and see if you tried out the step that EmptyNester shared with you. Did everything work out okay? If you need any more help, just let me know. 

Best,
Edmond