HQ Outdoor camera stopped working.

[Nestowener300]

I read a few strings but I didn’t find a next step after an unsuccessful factory reset.  I transferred the camera to another camera power source and tried the factory reset again.  Nothing. No lights at all.

Is there a viable next step? 

I hate to toss a $300 camera without trying to fix it first.

Please advise.

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

- Do you still need help with this issue? 

- What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Nestowener300]

Brad,

I tried other usb-c power sources.  The issue seems to be that the camera is not getting any power. I just need to have it evaluated and don’t know where to turn.  For an expensive camera like the outdoor smart camera, I would think it can be evaluated for repair or replacement.

Thank you for your help,

T. Schoenfield