Hate the Google Plans

[DQJ]

This is BS...I pay 45.00 to nest but don't have my 24 hour recordings anymore due to merging with Google (due to purchase of a 2nd gen camera). They say "our plan is only 12.99"... maybe, but you only get live and still shots of "events". I hate it!!! My Nest account was awesome. However, I am still getting charged 45.00 because for some reason I am unable to cancel my 45.00 a month service????? So, I am paying 45.00 for crappy still shots and a live feed. 🤬🤬🤬 

[MplsCustomer]

@DQJ 

We are happy with our Nest Aware Plus subscription ($120/year), which covers ALL of our cameras and doorbells.

Perhaps you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to get your Nest Aware subscriptions merged or cancelled and credited appropriately. They say you "Get 24/7 access to Nest Aware experts on the Nest customer care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en-GB&co=GENIE.Platform%3DAndroid

[EmersonB]

Hello everyone,

@DQJ thanks for reaching out here in the Community and for sharing with us your concern about your Nest Aware subscription. To confirm, were you able to contact our Nest Aware Premier Care team? In case you wanted to cancel your Nest Aware subscription, you may follow this link.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hi DQJ,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link I shared above? In case you have an update, you know where to find us.

Thanks,
Emerson

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thanks for your help here, Emerson!

Best regards,
Brad