He said she said

[Mike1964]

I've had a Nest Thermostat for years, just purchased a doorbell (battery), and (2) cameras.  I had to update software, and was able to connect the Thermosat to Google Home.  When I try to connect the doorbell, it says this needs to be done on Nest App.  When I try that, it says it should be installed in Google Home!  How do I get this device installed, neither App will allow it to be installed!

[MplsCustomer]

@Mike1964 

On similar posts, customers caught between the Home app and the Nest app when trying to install were able to resolve it by updating their Google Home app.  I don't know if that will help, but you could check whether you need an update.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.