07-17-2022 01:32 AM
Had this for just over a year and recently noticed that the top of the doorbell looked like it had some sort of residue building up. When i tried to clean it more of it flaked off and i realised that it was the top coating of the doorbell coming off.
It's sat outside but against the house and its not like we get any extreme weather here in the mild, mild west (UK). Seen posts about this but does anyone know if this still an issue. And is it possible to get a replacement?
07-17-2022 06:06 AM
With your post, there are now 307 threads about "peeling" Google Nest Hello Doorbells in this forum and 42 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--21 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both problems are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old because the warranty is good for only one year. "Cannot"?? It seems rather they will not do anything.
You could. of course, try contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en to see if they say anything different in your case.
In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.
07-20-2022 10:07 PM
Hey ArnoldSalt,
I appreciate the help, MplsCustomer. I'm dropping by to ensure that everything is covered here. Hope that sheds some light on the issue.
Thanks,
Archie
07-25-2022 03:02 AM
Hi there,
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Regards,
Steve