I have two brand new nest cams I purchased and they work great other than the fact they MUST remain plugged in to work… that’s all good but I need them to work outside on battery alone for awhile and the description says they do… BUT once I remove the cable they go idle and don’t pick up motion anymore nor do I get alerts at work. Googles answer was to keep it on live to watch all day (I teach and cannot) and to send me a second charger cord??? I need them in the barn where I can’t reach chargers… anyone know an answer to this problem?
We've had a Google Nest Camera (Battery) for over a year, plugged in all the time with the optional power cable. (We happened to have an outdoor outlet close enough.) If we unplug it, it goes into "Idle" mode and does poorly on detecting events. I've seen posts here from other customers reporting poor detection of events when the camera is on battery power.
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I am really disappointed in the cameras. They work excellent when plugged in but the sales pitch says they work without being plugged in… the absolutely do NOT work well as wireless cams and will not snap images or even go off when I walk in front of them. I need some in areas where I have no power cord so I feel a bit duped. This was confirmed by Google when I called tech support and others who have the cameras. A lot of money for them not to work as advertised 🙁
When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:
This is a great article on general charging times for your devices.
This helpful article tells you how to save the battery with your doorbell or camera.
And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.
I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.
We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.
So is there anything Google can do to make this right since the advertising says they work on battery (but actually do not with a subscription)? I mean false advertising is kinda accurate in this situation...
Please fill out this form, and a higher tier of support will reach out to you with next steps. They are the best option for you to find the assistance you may need. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.
I'm sorry for the trouble this may have caused you and thank you for your patience with us.
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