Help with talk and Listen

[newbuddy56258]

Nest cam mic stopped working.   Can't talk.  Just listen.  Help.

[newbuddy56258]

BTW.  This issue began when the new Ome app started. 

[EmersonB]

Hi newbuddy56258,

Thanks for reaching out here in the Community. To confirm, have you tried turning off and on the microphone settings in the app? What app are you using to adjust the mic? Have you tried removing your Ome app and checking its behavior? Let us know your update here.

Regards,

Emerson

[EmersonB]

Hey newbuddy56258,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information we’re asking above. So that we could take a closer look and assist you further.

Best,
Emerson

[EmersonB]

Hello newbuddy56258,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson

[newbuddy56258]

Sorry I missed this.  I have tried turning it off and then back on multiple times.  No luck.  I have uninstalled and re-installed twice.  No luck.  I am using an indoor / outdoor nest cam battery operated (but plugged in) that is mounted on the magnetic base.  I am using Android and Google Home.  Everything worked just fine until there appeared an automatic update to Google Home.  Now I can still listen, but the Talk Feature isn't working.  The cam cherps when I touch the microphone, but no other sound comes through.  The microphone symbol on the app is blue, but when I speak, it doesn't do anything.(doesn't expand like it did before).  I have also gone into settings for the microphone in the HOME app, and tried different settings.  Still no luck.  I am very disappointed as it seems that the HOME update has some sort of bug.

[Princesss]

Hi newbuddy56258,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best, 

Princess

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[Dan_A]

Hello again,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Kind regards,

Dan

[Dan_A]

Hey newbuddy56258,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan