History shows wrong camera

[scnuke]

I have 5 Nest cameras and for the last few days when check the event history for say cam 1 it shows events from cam 2 mixed in with cam 1 or variations of that. Any ideas?

[Lance_L]

Hello scnuke,

Thanks for reaching out to the Community. I’d be glad to help you with the Nest app. Let’s check it out.

Please try the steps below and let me know how it goes:
 

1. Check for any Android system updates and install them if there are any.
2. Uninstall the Nest app, restart your phone, and then reinstall the app.
3. Check if the issue happens on both Wi-Fi and mobile data.
4. Check if the same issue occurs on https://goo.gle/2qjvVSU.

Keep me posted.

Regards,

Lance

[scnuke]

Thanks, but my cameras run through Google Home and are managed through ADT. They are investigating and may have to come out and reset them. I can't climb on ladders anymore. 

[Lance_L]

Hey scnuke,

Thanks for circling back. You can do the same steps above (you can skip step 4) for the Google Home app and see if it fixes the issue. If it persists, you can call ADT at this number: 800-238-2727 for further assistance.

Reach out if you have any questions.

Best,

Lance

[scnuke]

This worked, but only for a few minutes. Then the video event history has all the cameras history mixed together again. Google Help was no help, again. Their suggestion was to not use history and only use timeline. Which does avoid the mixed video issue, but does not address the root problem.  As an aside, it appears the rollout of the upgrade of the Win11 desktop version to allow history has also been completed and it is working properly. Thanks

[Lance_L]

Hi scnuke,

Thanks for circling back. I’m sorry to hear that this still isn’t resolved. I’d be happy to take a look into this for you. Could you share the case ID from your interactions with the support team so I can check what happened?

Regards,

Lance