History with included free video service

[azhops]

I just installed my google nest (battery) doorbell.  It recorded about 8 clips from yesterday (not 3 hours worth).  When I woke up this morning, those video clips were no longer available in history.  

Does anyone know if the history resets each day with the "free" included video service?

[azhops]

I just confirmed that I am actually subscribed to Nest Aware on a free trial for the next 30 days.  That is even more confusing why my history from yesterday is not showing up.

[MplsCustomer]

@azhops 

If you have the free video service only, it only saves events that occurred within the last 3 hours, NOT 3 hours of events. (This is NOT what their marketing statements imply.)

However, if you have a 30-day Nest Aware trial for your battery doorbell and it shows up when you check Settings | Nest Aware for your doorbell in the Google Home app, then you should see history from yesterday.

[Brad]

@azhops

@MplsCustomer is correct, 3 hours is the max during the free trial. If you are interested in subscribing to Nest Aware, Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad