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History with included free video service

azhops
Community Member

I just installed my google nest (battery) doorbell.  It recorded about 8 clips from yesterday (not 3 hours worth).  When I woke up this morning, those video clips were no longer available in history.  

Does anyone know if the history resets each day with the "free" included video service?

5 REPLIES 5

azhops
Community Member

I just confirmed that I am actually subscribed to Nest Aware on a free trial for the next 30 days.  That is even more confusing why my history from yesterday is not showing up.

@azhops 

If you have the free video service only, it only saves events that occurred within the last 3 hours, NOT 3 hours of events. (This is NOT what their marketing statements imply.)

However, if you have a 30-day Nest Aware trial for your battery doorbell and it shows up when you check Settings | Nest Aware for your doorbell in the Google Home app, then you should see history from yesterday.

Brad
Community Specialist
Community Specialist

@azhops

 

@MplsCustomer is correct, 3 hours is the max during the free trial. If you are interested in subscribing to Nest Aware, Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad