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Home/Away Assist only works when I open the app.

Kakennedy
Community Member

I am at wits end. I have tried everything to get this to work I can be home sitting for an hour and the nest camera will still think I’m not here. But when I open the app it says “oh hey you’re home let’s turn off.” I have uninstalled the app, I have reinstalled the camera, I have checked all of the necessary settings on my iPhone and I’m about ready to call it a day and go to another brand. I do have a new iPhone but all the necessary settings are on or set. Can anyone help me or give me any other ideas?

Also this is an older nest camera and is pre-Google. I’ve been reading older posts and I think my best option is to go with another brand. There doesn’t seem to be an answer anywhere.  But I’ll put this out anyway. 🤦🏻‍♀️🤷🏻‍♀️

4 REPLIES 4

S3bryan
Community Member

To help you we need to know if it’s an iPhone or a robot phone?

iPhone as noted in my post. And it’s a 13 if you need to know that. Thanks. 

S3bryan
Community Member

Make sure you are not using the google home app. That was my issue even though they are from the same company they seem to cancel each other out.  Stick with the nest app.  Also if there are other users using the nest app make sure under settings home and away that the app sees their phones as well.  

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.


We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.


If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!


Thanks,

Archie