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Home/Away Assist only works when I open the app.

Community Member

I am at wits end. I have tried everything to get this to work I can be home sitting for an hour and the nest camera will still think I’m not here. But when I open the app it says “oh hey you’re home let’s turn off.” I have uninstalled the app, I have reinstalled the camera, I have checked all of the necessary settings on my iPhone and I’m about ready to call it a day and go to another brand. I do have a new iPhone but all the necessary settings are on or set. Can anyone help me or give me any other ideas?

Also this is an older nest camera and is pre-Google. I’ve been reading older posts and I think my best option is to go with another brand. There doesn’t seem to be an answer anywhere.  But I’ll put this out anyway. 🤦🏻‍♀️🤷🏻‍♀️


Community Member

To help you we need to know if it’s an iPhone or a robot phone?

iPhone as noted in my post. And it’s a 13 if you need to know that. Thanks. 

Community Member

Make sure you are not using the google home app. That was my issue even though they are from the same company they seem to cancel each other out.  Stick with the nest app.  Also if there are other users using the nest app make sure under settings home and away that the app sees their phones as well.  

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