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Home app crashes during nest cam set up

frustrated100
Community Member

If someone could help me I’d be so grateful. I have been trying for over 2 weeks on and off to set up my 2 nest cams. I ordered a 2nd cable to set up my 2nd camera but now during the set up process my home app crashes. I am beyond frustrated. I have spent around $1000 for a wifi extender, additional cables and now the app is crashing. I’m sorry to complain I just don’t understand how google could sell something like this. I’d be so grateful of someone could advise me as the cameras are to protect that which matters most to me. My cars. There has been attempts to steal them recently and I can’t sleep without trusting my security set up. I had a wired system before I made the decision to switch to google which has cost me time, money and a heap of stress. Thank you anyone that can help. 

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@frustrated100 

I've seen posts from a few customers who were able to fix a crashing Google Home app by removing and re-installing the app.

Thank you but I tried that times. I appreciate the suggestion though 

MplsCustomer
Bronze
Bronze

@frustrated100 

Maybe something else is going on.  Here's another posting with the Google Home app crashing during setup:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-home-crashed-on-set-up/td-p/1195...