Home won’t add Nest camera and deploy software

[Nicko88]

Looking to get some assistance. I purchased and installed a battery camera for my. I followed the directions to ensure it was installed properly and can confirm it turns on/gets power.

During installation (after I scanned the QR code), I received a notification that the camera needed to download an update (which stalls at 2%). I've tried everything from restarting the device, resetting the router, moving the router to the room closest to my camera - nothing helps. Have already done a factory reset and yet again, the software update gets stuck at 2%.

I had my wife download the app and try to install on his phone but he too, gets stuck at 2% for the software update.

Any and all insight is greatly appreciated, I really just want the product I purchased to work.

[EmptyNester · Accepted solution]

Hello,  I'm an end user like you.  Have you tried the update again today?  Sometimes I have seen the Google Servers have 'issues' that resolve after a few hours or a day.

If it still won't update here is how you can get help from Google:

 Here is a link that will let you open a support ticket.  Once you answer the questions you will be able to escalate to a phone call with a tech person if you want to.  

https://support.google.com/googlenest/gethelp

Once you have this resolved please return here and let us know what the answer was.