I have 3 nest battery cameras that suddenly stopped working and will not re-connect. I took two of them down to charge, and they would not reconnect. I called customer service and proceeded to spend the next hour plus on the phone with her. I had a plane to catch, so I was not able to devote any more time than that. I had to go out of vacation with missing cameras. While on vacation I noticed the third camera that was working disconnected as well. When I arrived home, I tried again resetting all the cameras restoring them to factory etc. and nothing worked. I contacted customer service again spent another hour and a half on the phone with that person she was un able to help me, gave up and suggested that I get three new cameras sent to me and return my old ones. I told her it did not make sense to me to get three cameras because these wouldn’t connect and that I doubt it three new ones would connect either. If it was just one I may understand- but all three did not seem like a competent fix. She told me if it didn’t work to contact them again to discuss a refund. She said to reply to the case email because it would “reach her personally”, so she could help me again. I followed her suggestion and allowed them to send me three more cameras, but to no avail. The cameras that they sent me still do not work. I contacted customer service again. The person I spoke to this time wanted to walk me through resetting the cameras again, I explained to her that I’ve been through this process multiple times and had wasted HOURS of my time and kindly asked if I could send the cameras back and receive a refund. She then basically put me on hold for the next hour and a half refusing to give me any kind of information about who I could talk to or where I could go to discuss this matter. She told me she would be unable to give me a refund because the “buyers remorse”time frame had ended. I explained to her that this was not buyers remorse… the cameras were once working and now they don’t. In addition to that NO ONE has been able to help me. I’ve spent hours on the phone trying to get them to work and they will not work. I also explained to her that I have a hub and two thermostats that work perfectly. She gave me the runaround and spent even more of my time, came back on and informed me that someone would be reaching out to me and the next 24 to 48 hours. I’m still waiting. The customer service I received is horrible. I’ve been lied to, kept on eternal hold, lied to some more and feel completely ripped off my Google/Nest as the cameras were not even a year old. One is only 2 months old. In addition to never buying another product, I’m looking into my rights. I would love to file a formal complaint but couldn’t get that information either. Terrible customer experience.
