No Sound on Videos.

[nmbr1byrd]

My Nest Camera (battery) recorded videos in 5 minute increments but in between the videos, there’s only 2 seconds of sound then the rest of the 4:57 seconds, is mute. No sound whatsoever. And this is about 3hrs of 5 minute videos with no sound. 

[janthadeus]

Hi nmbr1byrd,

Thanks for visiting the Community. I'm sorry for the delayed response. No worries, we'll check this out. Do you have an Android or iPhone? Do you have a Nest Aware subscription? When did the issue start? Also, is the audio issue persistent or intermittent? If intermittent, how often does it happen? 

Going over the steps here might help:

1. Open the Home app .
2. Touch and hold your device's tile.
3. Tap Settings .
4. Select Audio.
5. Next to “Audio recording,” tap the switch to turn it on or off.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[nmbr1byrd1]

Hello,

I have an iPhone I use to view the videos. The camera with no sound I’m referencing is in a church. Not sure if the music and speaking is to loud but I should hear something after the noise and died down but I don’t. This has happened almost every Thursday and Sunday. I do have a Nest aware subscription but it’s only for 1 camera at the moment but the crew tried hasn’t ended so I haven’t been charged as of yet. I have 5 camera total. One being a doorbell. The other 4 are battery cameras. 

[aatienza]

Hey there,

Gotcha. Could you check if your Google Home app has permissions to use the phone's location? Try to reistall the app to make sure its up-to-date.  Also, check if there's an OS update on your phone. Keep us posted.

Thanks,

Archie

[nmbr1byrd1]

The app has location permissions turned on, App is up to date, and phone OS is up to date as well. Still, I have no sound. Only when it wants to produce playback sound. This is annoying. 

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[nmbr1byrd]

Hello Brad,

I'll try this as soon as I get a chance and let you know. But the issue still persists as of now. I'll give you a follow up once I try the restart. The evidence of whether it worked will be this Sunday.

[aatienza]

Hey nmbr1byrd,

Sounds like a plan — keep us posted.

Thanks,

Archie

[aatienza]

Hey nmbr1byrd,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[nmbr1byrd]

Sorry for the delay and I appreciate the help. I just 2 days ago did the reset. I'll know on Sunday if I have the same muting issue. I'll keep you posted 🙂

[janthadeus]

Hey there,

Sounds like a plan! Keep us posted!

I appreciate the help, Archie and Brad.

Thanks,

JT

[janthadeus]

Hi nmbr1byrd,

Checking in to see if you have further concerns about your Nest Camera (battery)? Feel free to update this thread, and we're happy to assist you further.

Regards, 
JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT

[nmbr1byrd1]

Janthadeus, 

I had to wait until Sunday to see if the reset worked. That’s when our church services are held and that’s when I have the sound issues. But great news. Looks like the reset worked. I have sound all through the service. Thanks everyone for the help. 

[janthadeus]

Hey nmbr1byrd1,

Cool, we're glad to hear that! If you need help in the future, you know where to find us.

Cheers,

JT

[janthadeus]

Hi there,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT