How do I turn nest camera(battery) on?

[Cher]

I added it today, I could see the room during setup. I just went on home app and I can't turn it on. It is not mounted yet but set in the living room. I was checking because our internet went out right at the end of set up

[janthadeus]

Hi Cher,

Thanks for reaching out! Got it, thanks for sharing that with us. Let's get this sorted. Is it currently not mounted on the wall mount? How far is your camera from the router? Do you have an Android or iPhone? Also, how tall are you going to install your camera?

Have a look at this article and let us know if you need more help: Tips for camera placement.

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi Cher,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.

Regards,
JT

[janthadeus]

Hi there,

Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Cher]

Its back on then went off now back on. Now the other cam is losing battery while plugged, which was the original issue I had with the first camera( battery). I'm not there everyday. But I checked everything that I check on my Arlo cameras when that  happens and nothing was wrong. Cord attached correctly. It is firmly seated, there is power to the outlet. Nothing has changed. I'll just take it down and charge it and put it back up. Originally I liked these when I saw the video from my son's house. Still do and most of the time it's faster than Arlo. But I don't have any major problems except the lag. This not charging is ridiculous.

[Brad]

Hey folks, 

I just wanted to thank you for your patience, and I am sorry to hear that you're experiencing troubles with charging your device! I know that keeping your Nest Camera or Doorbell charged is very important, and I would love to help you out.

When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the Best Charging Practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest Doorbell or Camera!

Best regards,

Brad

[janthadeus]

Hi folks,

Thanks for your help here, Brad.

How's it going? Have you tried the steps shared by Brad? If so, how did it go? 

We're here if you have any other questions. 
 

Regards,

JT

[janthadeus]

Hi Cher,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

JT

[Cher]

It turned and started working. It wasn't from anything I did. It's at another house where I am house sitting. I have it indoors right now and it seems to be working. Thank you. 

[Cher]

I did mean" turned on " where is edit when you need it. Lol

[janthadeus]

Hi Cher,

Cool, we're glad to hear that! I appreciate the gesture. We're here if you have further questions.

Best,

JT 

[aatienza · Accepted solution]

Hey folks,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, JT.

Thanks,

Archie