How do I use a Nest Cam from my old house to a new one?

[MangoCake]

Hello! 

I had two Nest Cams (2nd Gen) at my house in the UK. After selling that house, I want to use the same Nest Cams at my new house. So, when I try to install it, I am getting the message, "Move Closer to WiFi." 

  What can I do? When I connect this Nest Cam, a green light is coming. So, the Nest Cam is thinking that I am still in the old house! Should I be getting a blue light? 

Obviously, this Nest Cam has to pick up the new house's WiFi. 

Any solutions? 

I would be grateful for your help and advice. 

[MplsCustomer]

@MangoCake 

It's not easy to change Wi-Fi settings for many Google Nest devices. That's why Google Nest's first recommendation is to use the same network name (SSID) and password on your new router/modem as you used on your old router/modem.

If you can't manage that, then Google Nest's process is to remove the Google Nest device from the Google Nest app or Google Home app while still on the old Wi-Fi network, then do a factory reset, and then reinstall in the Google Nest app or Google Home app.

https://support.google.com/googlenest/answer/9223711?hl=en

[MangoCake]

Thanks for this advice.  The thing is I moved from the UK to Canada! 

Would you tell me how do a factor reset for this one Nest Cam? Anyone? 

[MplsCustomer]

@MangoCake 

These are Google Nest's factory reset instructions.  You might have issues if you didn't remove the camera while still on your old Wi-Fi network.

https://support.google.com/googlenest/answer/9252162?hl=en

[gilleslibre]

Welcome to Canada Mango!

[janthadeus]

Hi folks,

Checking in — did you get a chance to try the steps on how to factory reset your camera as shared by MplsCustomer and Jenn321? If so, how did it go? Let me know if you need more help.

I appreciate the help here, MplsCustomer and Jenn321.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT

[Jenn321]

I just went through similar.  You have to do a factory reset on the camera.  You have to stick a paperclip or simialar item into the tiny hole on the camera.  Wait a bit and the light on the camera will then turn white, then blue, instead of the green.  Then you can follow the set up instructions in the App.  Also, make sure the wifi network is the same one as your phone or device you are doing the set up on.  Hope this helps.

[janthadeus]

Hey MangoCake,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT