How do see my video on my iPhone in the Nest app, can see on Mac computer but not on iPhone?

[TeddyNest]

How do see my video on my iPhone in the Nest app, can see on Mac computer but not on iPhone?

[DeboraJ]

Hi @TeddyNest

Thank you for reaching out to the community! I understand that you were having some inconveniences trying to get access to your video history on your Apple phone, but when you check the same on a computer it is available. Don't worry! Let me assist you with that.

Before we continue, I need to check some information just to provide you with the best troubleshooting steps for this situation:

• What model of the Nest device do you have?
• What is the make and model of your iOS device?
• What is the iOS version?
• What is the mobile app version?
• What is your service provider?
• What exactly is the issue you're experiencing with the app?
• When did you first encounter the issue? Does this happen often?

Once you have the information, I will be ready to assist you!

Best regards, 

Debora

[TeddyNest]

Hello Debora, I was able to connect one of my Nest cameras to my Goggle Nest acct. I created, however when I try to add the other camera I have I cannot as it doesn't have a QR code or numbers on it? Also I Have a Nest Thermostat and its already installed and I have been using it for many years, so it says its already connected to an account,, I have tried every email I can think of to try to access that thermostat on the Nest App however I can't seem to figure out where the thermostat is . 

[DeboraJ]

Hi @TeddyNest

Thanks for clarifying the information! In this case, I want to know a little bit more about this situation:

• What type of camera do you have?
• Are there any LED lights on your camera?
• What type of thermostat do you have?
• Have you tried any troubleshooting steps with the camera device?

I will be waiting for your answer!

Best regards, 

Debora

[TeddyNest]

Hello Debora,

I was able to get one of my wired gen 2 indoor cameras ( I think )  to work on my Iphone, however the other gen 2 wired USB indoor camera does not have a QR code on it anymore so I can't scan it, and see no numbers on the camera to type in. 

Also I can't remember which log in for my thermostat I have tried everything and want that to be controllable by my Google Home app as well. I follow what it says but the thermostat does not give me a key code number ? 

thank you 

[DeboraJ]

Hi @TeddyNest 

Thanks for the information provided! Regarding the Nest Cam (2nd Gen), I have some steps for you. The 2nd Gen cameras with a USB cable don't have the QR code visible, but you can find it on the base of the device. You only need to remove the base.

To provide you with a better example, I have a video here where you can find the way to remove it and you will get the setup code:

• How To Install Your Indoor Nest Cam (wired) 

In the minute 1:00, you will find the instructions!

Now with your thermostat device, if you don't remember where it is located, don't worry! For this, we need to perform a factory reset on your device. With this, we can set up your device on your current account!

I noticed that maybe you are not completely sure what type of thermostat you have, but it's okay. Here, you can find and see all the types of thermostats that we have and how to perform the factory reset:

• Restart or reset a Nest thermostat 

Please let me know if this resolves your issue! And if you have any other questions, let me know too. I will be more than happy to assist you.

Best Regards,

Debora