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Gen 2 Doorbell won't reconnect and has a solid green light.

ElaineN
Community Member

‎02-10-2025 03:07 PM

After a wifi disruption one of my gen2 doorbells would not reconnect.  I removed it from the app and now it will not reconnect at all.  The staus light is solid green.  I have disconnected wires and refit it at both the bell and the chime.  I have tried resetting it with a paper clip. I have turned the breaker off and on.  I will try resetting my router.  The other bell has been working fine since the disruption.  Help!

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2 REPLIES 2

ElaineN
Community Member

‎02-10-2025 03:30 PM

I figured it out.  Thank you to other threads.  I was not resetting with a pin correctly.  This time I held the pin and the bell button simultaneously for 10-12 seconds.  The bell then sings a little song.  I eventually got the blue light I was needing to reconnect to my wifi and app.

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DeboraJ
Community Specialist
Community Specialist
In response to ElaineN

‎02-14-2025 08:53 PM

Hi @ElaineN

 

Thanks for reaching out to the Community! I noticed that you had some issues with your Doorbell (2nd Gen). I also checked that you found the solution on another forum. I'm really happy to know that you resolved the issue! Thanks for your efforts in checking the information and following the troubleshooting steps.

Please let me know if you have any inquiries or issues that I can help you with. I will be more than happy to assist you.

 

Best Regards,

Debora

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