How to clean inside lens of outdoor Nest camera after water leak

[AS20]

Seeking advice for cleaning the INSIDE lens of an outdoor Google Nest camera after rain seeped inside. The water has evaporated, leaving a foggy inner lens. The camera despite the haziness is functioning, but I need a way to disassemble the camera to clean the inside.

[EmersonB]

Hello AS20,

Thanks for reaching out here in the Community. I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,

Emerson

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?
 

I appreciate your help, Emerson.

Thanks,

JT

[EmersonB]

Hello everyone,

@AS20, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks for lending a hand, JT.

Best,
Emerson

[Princesss]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[AS20]

Can you answer the question on the forum? It has yet to be answered. 

[zoeuvre]

Hi AS20, 

We're sorry to hear about your experience and for the delayed response. I also understand how you feel so I want to check this further.
 

Since Nest Cameras are built-in and its lens is sensitive, we recommend you to fill out this form so we can better assist you. 

Thanks for your help, Emerson, JT, and Princess. 
 

Regards,

Zoe

[Jenelyn_O]

Hi everyone,

Thanks for your help, Emerson, JT, Princess, and Zoe. 

@AS20, were you able to fill out the form? Please let us know once done. 

Best,

Jenelyn

[Jenelyn_O]

Hi folks,

It's me again! I just want to check if you were able to fill out the form. Please keep us posted. 

Thanks,

Jenelyn

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

[AS20]

Yes, I saw the responses. Please answer the question for the community IN the community forum vs. making your customers complete additional steps. 

[EmersonB]

Hello everyone,

@AS20, we appreciate you getting back to us. We understand you wanted to know the steps that you can do to wipe the fog on the inner lens of your Nest Camera. However, we don't recommend you to clean the inside of your Nest Camera lenses. As an option we recommend you to fill out this form to check your warranty options. Let us know once you’re done.

I appreciate the help, Jenelyn, Princessand Juni.

Regards,

Emerson

[EmersonB]

Hey AS20,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Thanks,
Emerson

[EmersonB]

Hi AS20,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson