How to disconnect a Nest camera from a disabled Google account?

[LLT]

I have a first gen Nest Cam Indoor (Dropcam). Google killed my old Google account before I had a chance to disconnect it from the Nest App, as described here:

https://support.google.com/googlenest/answer/9252162

Now I am trying to set up the same camera with my new Google account, but how do I do the disconnect/factory reset?

Thank you all for your help in advance.

[MplsCustomer · Accepted solution]

@LLT 

I didn't know that Google "killed" Google accounts (except for accounts inactive for 2 years), but if you cannot remove your camera from the Google Nest app, Google Nest does not provide any other way to factory reset 1st gen cameras that do not have a reset button.

In some cases, Google Nest Support--in this forum--has suggested unplugging the camera for 48 hours. In other cases, Google Nest has suggested waiting for up to 60 days, until the Nest Aware subscription for that camera expires (which can be up to 60 days).

By the way, Google Nest is dropping support for Dropcams as of April 8, 2024. This was announced a year ago; customers whose Dropcams were on a Nest Aware subscription in the 28 days before the April 7, 2023 announcement were supposed to receive an email notice with a replacement offer.

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

[LLT]

Thank you for your suggestions. I'll try the 48 hr. trick. Luckily I do not have Nest Aware. 

On my killed account, big-G accused me of policy violations, and my appeals fell on deaf ears. I have had that that account since the early gmail days, and now I lost 20+ years of images amongst other things... 

[bowditchjennife]

Google took 34-.00 dollars out of my account April 4. Then I found out they will cut service April 8. My normal annual fee is 200.00. So, they basically stole 342.00 for 4 days service. My bank is filing a claim, l plan to contact Dallas News’ scam dept., and I will contact the police fraud dept. My husband is 84 years old. We are on a fixed income.

[MplsCustomer]

@bowditchjennife 

On April 8, Google Nest is ending support for Dropcams and Dropcams Pro, and for Nest Secure (https://www.googlenestcommunity.com/t5/Blog/Final-Reminder-Support-for-Dropcam-Dropcam-Pro-and-Nest-...). Support for other Google Nest cameras and doorbells is NOT ending.

I'm just another customer, and so can't speak to the charges you're paying. These are the current Nest Aware subscription prices: https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[LLT]

Hi again, @MplsCustomer 

I tried again after unplugging it for 3-4 days and was able to set it up to my new google account. Thank you for your help.

As for my 'killed' account, it mysteriously resurrected a few days ago, without any notifications or explanation from google. Almost everything was as before (Photos, mail, etc.), except all my saved places in Maps are gone.