How to fix Face Detection mistake

[jage]

Hello.

I am new to Nest. On the Familiar Face detection, I accidentally clicked one of the saved videos as someone I did not know at my doorbell. This was a mistake! It was my son and I want to add him to the library but now that I made that error, it no longer allows me to tag him to my library. How do I correct this?

Thanks for any advice!

[Rubes · Accepted solution]

If he’s not already saved as a familiar face, get him to stand in front of the camera again and it should pick it up.

[Rubes · Accepted solution]

If he’s not already saved as a familiar face, get him to stand in front of the camera again and it should pick it up.

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Thank you for your help, @Rubes!

Please let us know if you have any further questions or concerns.

Best regards, 

Brad

[jage]

I haven't been able to test this solution because he is out of town till later this week. The camera did see him again after my error on the first one but did not indicate "Unfamiliar Face" to allow me to add him. IT simply says "Person Seen". I was hoping there was a way to edit my error from the first shot but I guess that's not possible. This is not yet resolved.

[jage · Accepted solution]

Thanks so much for the tips. Face detection found my son again and I was able to add him to my library. Much appreciated!

[Brad]

Hi there,

Just checking in on this thread and the activity on it. As this looks to be resolved, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad