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How to reconnect a nest generation 2 wires camera to my wif

Danskud
Community Member

Hello - we went away for the weekend and tried to connect our camera (nest cam indoor wired 2nd generation) to the WiFi at the place we were staying and had no luck. Since we have been home, we now can’t connect it to the original home WiFi. We have removed the camera from the Google app also and tried to start again but it fails to connect. If I remember, the camera light should turn white when it’s trying to connect to something but ours just stays green. Please help as we use this to monitor our 6 month old baby. 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hello,  you are gonna want to trust me on this. If you get it working again then just leave it alone.   If you read thru this forum for the last 2 years many folks have talked about what a nightmare it is getting  nest cameras back on-line if you change a WIFI password or change routers.    

Here is a link that might help you get back on track.  

Keep in mind there is a slight different between a forced restart and a full reset to factory settings.

If you get it back please return here and let us know how you did it.  I might help other people in the same situation

 

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

 

Lance_L
Community Specialist
Community Specialist

Hi Danskud,

 

Thanks for posting and for sharing what you’ve done to have your concern resolved. I apologize that the camera isn’t working.

 

Let’s try the troubleshooting steps below:

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the device, then connect it to the USB cable and power adapter, if applicable.
  3. Locate the reset pin on the device.
  4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
  5. Release the button. Your device will restore to its factory settings.
  6. After the factory reset, your device will appear as "Offline" in the app until you remove it. Also, the status light should be pulsing blue.
  7. To remove it from the app, open the Google Home app, select the device, and then tap Settings > Remove device > Confirm.
  8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
  9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  10. Cellular data should be turned off.
  11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  12. Start adding the device back to the Google Home app.

Let me know how it goes.

 

I appreciate the help, EmptyNester.

 

Best,

Lance

Danskud
Community Member

Amazing - thank you. This did the job and its

now back up and working! I’d didn’t realise there was a reset button but now I know 🙂 thank you!

Alex_S
Community Specialist
Community Specialist

Hello Danskud,

 

Awesome — glad to hear that it’s all set. It looks like I can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else.  

 

Regards,
Alex