How to unbrick a nest doorbell (battery)

[looneeii]

Need to unbrick a doorbell that I gave to my mom and it was working for a couple years and now is suddenly bricked. 

Tried the hard reset and does nothing more than the chime and green light then boot loops.  

Do I need to place a ticket with support??

Thanks.

[nerys]

Hi looneeii,

Thanks for posting in the community!
 
I understand it can be frustrating when a factory reset doesn't work as expected. Let's review the correct procedure for resetting your Nest Doorbell Hello.
 
A factory reset is one step that might solve some scenarios, but it's important to follow the exact steps to ensure a successful reset.
 

• Remove the doorbell from the wall.
• Locate the reset hole on the back of the doorbell.
• You're going to insert a paperclip and press the back hole, and you'll also press the big doorbell button on the front at the same time for about 10 seconds.
• Your doorbell will make a chime, and the LED light will start spinning blue, then yellow. When all the lights turn off, you can release both buttons.

 
I also shared an article where you can find detailed information about how to factory reset the doorbell.
 
Following these steps should successfully reset your doorbell. If you have any further questions, feel free to ask!
 
Best regards,

Nery.