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Huge gaps in my video history

KiwiHobbit
Community Member

My cat sadly got of the backyard on Friday and has yet to return (it's Sunday at the time of this writing). When I reviewed my history, there are huge gaps with no data, and this is across all 6 cameras. This never happened in the past and the one time I need the information, it doesn't exist. I've seen this all three days now and especially at night between 1 - 5 am, parts of the morning, etc.  THIS WAS THE REASON FOR HAVING CAMERA AND CLOUD STORAGE.

I have Gig fiber running directly from the source to my modem and using the Eero 6 Pro mesh platform. There is no history of an outage or other network problem reported on either the router or modem. I WFH and have a smart house with multiple Alexa devices as well. Again, nothing is having a connection issue or reporting off line, it is simply the Nest Camera are not uploading to the cloud. There was even an incident Saturday morning where I stayed up until 2:50 am monitoring the camera but when I went to look at history the next morning, it didn't record during a part of a period I know I was watching a live stream. 
Appreciate anyone telling me what is wrong before I throw all six camera in the trash Monday morning and buy an on-premise solution and cancel my Google subscription. This is very frustrating and could have been invaluable in helping me find my cat. 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out.

 

The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey KiwiHobbit,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey KiwiHobbit,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie