New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Face recognition. Setting separate identities
The camera on our front door keeps saying that I’m out front. It identified my sister. Every single time I try to set her as a different person it puts her pictures in my profile I’m an 19 year old male with facial hair and she’s a 19 year old female...
I changed the router now my camera is offline
Nest camera offline
ourdoor cameras freeze or lock up while trying to playback video
I have had Nest outdoor cameras for 4 years now between my place in Florida and Ontario, Canada and have always been able to playback video with no issues. The last 2-3 months when I go to playback video it freezes after 5 secs, or it freezes instant...
Nest App Video History Scrubbing black screen
Hi all,I have an issue with the Nest App since upgrading to the OnePlus Nord 2 last year, running Android 11.My previous OnePlus device didn't have this issue, and the issue is also not present on a Sony Android 9 device. The issue is that when scrub...
Nest doorbell
My wired doorbell camera is stuck in a negative hue. Like the colors are inverted to white, blue and black. Any ideas how to fix?
Nest Cameras continually spinning, freezing n will not run continuously.
Since Nest has merged with Google, I’m having problems with my outdoor cameras spinning, freezing n no continuous live security. I’ve troubleshooted, changed my WiFi to over 1,000 yet I keep getting messages that WiFi speed not enough. Had Cable Comp...
Cam history
The cam is working but I'm not getting any video history events like my other cams.
Google Home family members can't access Google Nest Wired Doorbell
I have a Google Nest Wired Doorbell and migrated my Nest account to Google Home. I added family members to Google Home. The family members cannot access Nest Doorbell - it shows the Nest Doorbell is offline. However, it is not offline - I can see it ...
Doorbell stopped notifications except when button is pushed
Doorbell doesn’t send notifications unless button is pushed. Deleted app and reinstalled but didn’t fix.
Resolved! Camera going offline after power outages part 2
Camera going offline after power outages....old cameras do not have this issue. Newer cameras do! Could be a hardware issue since they are on the same software! Google what are you doing about it!? Why did you lock the other thread about this so we c...
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