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Accidental broken lense to google nest door bell during dismounting from bracket

Community Member

Hi there, 

I unfortunately had issues removing the doorbell from its mount then accidentally dropped the doorbell landing face first on the ground and frustratingly cracking the lense only after having this for a few weeks . Could you please assist and advise if the lense can be replaced or does the whole unit needs replacing? Please let me know if this is able to be covered under warranty. 




You can contact Support starting with this link to seek a replacement under the 1-year warranty. Google Nest does not replace parts in its devices, and other customers have had the same exact problem you have.

(I'm just another Google Nest customer.)

Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,

Community Specialist
Community Specialist

Hi Vicandtrang, 

We got your form — thanks for filling it out. Our team has sent you an email, kindly check so they can help you out. 

Also, please continue the conversation there as this thread will be locked after 24 hours.