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I’m confused. Do I need a google hub to setup a nest outdoor camera? I can’t connect either of them

Slynnedwards
Community Member

It tries to connect and then it looks for a google hub (which I don't have). The lights work great, and I have hard reset by holding down the button for 12 seconds.

 

 What am I missing? Do I need a google hub? Seems unnecessary.

1 Recommended Answer

Slynnedwards
Community Member

OMG Brad it worked! Thank you so much!

View Recommended Answer in original post

5 REPLIES 5

Slynnedwards
Community Member

I need some help. I cannot use Bluetooth to connect to either of the flood light cameras I’ve installed. I’ve tried resetting by holding the button for 12 seconds.  I’ve tried unplugging.  I downloaded a Bluetooth sniffer and I can see them. The home app times out when it’s looking for either of them. I guess I’ll return them.

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you create a new home and try adding them to this home. I know that can be a long process, but It seems to work for those who are having this issue. We are of course, looking into it further I just do not have an update at this time. 

Best Regards, 
Brad

Thank you for your help, Brad.  I did try that before, but let me double check and try it again. 

 

Slynnedwards
Community Member

OMG Brad it worked! Thank you so much!

Brad
Community Specialist
Community Specialist

@Slynnedwards

 

I am relieved to hear that the issue has been resolved! I will keep an eye out on this thread, but happy to hear that worked for you!

 

Best regards,

Brad