Nest Doorbell Lens

[Rynsewind]

Hi had my nest doorbells (battery) about a week, I've noticed recently on one camera that there is a smudge on the picture and it seems the lens cracked or broken. Is it possible to get a replacement lens.?

[JillG · Accepted solution]

Hi,

You will need to contact support for a return authorization. Support options depend on location but this form should be able to direct you: Contact Us - Google Nest Help 

[JillG]

Hi @Rynsewind,

You'd need to return the whole unit if there is a defect or crack. No way to just get the lens.

[Rynsewind]

Hi, How do I do this can't find the option in the help?

[JillG · Accepted solution]

Hi,

You will need to contact support for a return authorization. Support options depend on location but this form should be able to direct you: Contact Us - Google Nest Help 

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Were you able to contact support, @Rynsewind?

Best regard,
Brad

[Jeran]

Hey Rynsewind,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Also, thank you for your help on this, Jill!

Just checking up,
Jeran
 

[Rynsewind · Accepted solution]

Support contacted and replacement obtained. Thanks for the help